Teal Blue Hope Shirt

Shipping Methods

• Available Shipping Providers: At this time we do all of our shipping through the USPS.
• Shipping Providers: We reserve the right to change carriers based on availability and shipping needs.

2. Order Processing Time

• Order Fulfillment Time: Orders are processed within 2 business days from the date of order confirmation. Business days are Monday through Friday, excluding public holidays.
• Order Confirmation: Customers will receive an email confirmation once the order has been processed and shipped. This email will include a tracking number, if applicable.

3. Shipping Costs

• Shipping Fees: Shipping costs are calculated based on the shipping method selected, package weight, destination, and any applicable promotions. Customers will be notified of shipping costs before completing their purchase.
• Free Shipping: Free shipping offers (if applicable) will be provided under certain conditions, such as minimum purchase requirements, specific promotions, or qualifying locations.

4. Shipping Restrictions

• Domestic Shipping: We currently ship to the United States. We do not offer shipping to certain restricted or remote areas.
• International Shipping: International shipping is not available at this time.
• Address Accuracy: Customers must provide accurate and complete shipping information. We are not responsible for delays or misdeliveries caused by incorrect addresses.

5. Packaging and Handling

• Packaging Materials: We take care to package all products securely to prevent damage during transit. We use high-quality packaging materials, including [e.g., bubble wrap, tissue paper, boxes, etc.] that are complementary to the content.
• Handling Charges: Handling charges are included in the total shipping cost. This covers the cost of preparing and packing your order for shipment.

6. Delivery and Transit Times

• Delivery Timeframes: Estimated delivery times vary depending on the shipping method selected and the destination. Standard shipping typically takes 5-7 business days, expedited shipping takes 3-5 business days, unless a product is out of stock.
• Delays: While we strive to meet delivery estimates, delays can occur due to factors beyond our control, such as weather, shipping carrier delays, or natural disasters. We are not responsible for delays caused by these factors.

7. Damaged or Lost Shipments

• Damaged Goods: If your order arrives damaged, please contact us within 4 days of receipt. We may request photos of the damaged goods and packaging to assess the situation and offer a replacement or refund.
• Lost Shipments: If your shipment is lost in transit, please contact our customer service team within 2 days. We will work with the carrier to resolve the issue, which may include filing a claim or issuing a replacement order.
• Claim Process: To initiate a claim for damaged or lost items, customers must provide proof of damage or loss as required by the shipping carrier.

8. Returns and Exchanges

• Return Policy: Please refer to our separate Return and Exchange Policy for information regarding the return of products. We do not accept returns for items damaged during shipping unless the damage is reported in accordance with our damaged goods policy.
• Return Shipping: In cases where a return is accepted, the customer may be responsible for return shipping costs unless otherwise stated in our return policy.

9. Customer Responsibilities

• Recipient Availability: The recipient is responsible for ensuring someone is available to accept the delivery. If no one is available, the carrier may leave a notice for re-delivery or request the customer to pick up the package from a local distribution center.
• Address Accuracy: Ensure that the shipping address provided is accurate and up to date. We are not liable for orders delayed or misdelivered due to incorrect or incomplete addresses.

11. Shipping Restrictions and Prohibited Items

• Prohibited Items: Certain items may be prohibited from shipping, either domestically or internationally. These include hazardous materials, perishable goods, etc.
• Shipping Restrictions: Some items may have shipping restrictions based on size, weight, or destination. If any shipping restrictions apply, customers will be notified during checkout.

12. Modifications and Cancellations

• Order Modifications: Once an order is placed, it may be difficult to modify. If you need to make changes to your order, please contact customer service as soon as possible. We will do our best to accommodate your request before the order is shipped.
• Cancellations: Orders can be canceled within 24 hours of placing the order. After this time, cancellations may not be possible due to order processing.

13. Customer Service Contact Information

• Contact Us: If you have any questions or need assistance with your order, please contact our customer service team HERE